Karl gave me a quick idea of what to expect from the insurance, and to recognize that the insurance company don't really represent my best interest. The insurance companies goal was to minimize the cost of my repair by using cheap parts and they left a LOT if labor off the estimate. Karl not only repaired the car using the proper parts, but helped me get me diminished value on the vehicle. Why did the insurance not tell me about the diminished value? Thats right... its all about minimizing the claims cost.